Terms of Service

You must be at least 13 years of age to use NoteOCR. If you are using the Services on behalf of a company, school, or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case you refers to that entity. Users under 18 must have parental or guardian consent. We reserve the right to refuse access to any person or entity at our sole discretion. By continuing to use our Services after any updates to these Terms, you accept the revised Terms in full.

NoteOCR provides an AI-powered document digitization platform that converts handwritten notes, scanned PDF forms, whiteboard photos, and other analogue materials into editable digital formats including Microsoft Word (.docx), Excel (.xlsx), and PDF. The Services include, but are not limited to: AI handwriting recognition (99.2% accuracy), intelligent layout and format reconstruction, a browser-based document editor, cloud document storage, multi-language support across 30+ scripts, table-to-spreadsheet extraction, and a developer API. Features are subject to change, addition, or removal at any time. We do not guarantee any specific output format, accuracy level, or turnaround time beyond what is expressly stated in our documentation.

To access most features, you must register for an account by providing a valid email address and a secure password, or by authenticating via a supported OAuth provider (e.g., Google). You agree to provide accurate, current, and complete registration information and to keep it updated. You are solely responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at support@noteocr.com if you suspect any unauthorised access to your account. NoteOCR will not be liable for any losses arising from unauthorised account access caused by your failure to safeguard your credentials. Each account is for a single user; sharing accounts across multiple individuals is not permitted unless you are on an organisation plan.

You retain full ownership of all documents, images, files, and other materials you upload to NoteOCR User Content. By uploading User Content, you grant NoteOCR a limited, non-exclusive, royalty-free, worldwide licence to access, process, store, and reproduce your User Content solely for the purpose of delivering, improving, and maintaining the Services. This licence terminates when you delete your content or close your account. You represent and warrant that you own or have all necessary rights to the User Content you upload, and that doing so does not infringe the intellectual property or privacy rights of any third party. NoteOCR does not claim ownership over your documents and will never use your User Content to train AI or machine learning models.

All technology, software, source code, algorithms, interfaces, designs, trademarks, logos, trade names, and proprietary methodologies underlying the NoteOCR platform — including the NoteOCR Engine V2 and all future versions — are the exclusive intellectual property of NoteOCR Inc. and are protected by applicable copyright, trademark, and trade secret laws. Nothing in these Terms transfers any ownership of NoteOCR's intellectual property to you. You are granted a limited, non-transferable, non-sublicensable, revocable licence to access and use the Services for your own lawful purposes during the term of your account. You may not copy, modify, decompile, reverse-engineer, disassemble, or create derivative works of any part of the Services without our prior written consent.

You agree to indemnify, defend, and hold harmless NoteOCR Inc. and its officers, directors, employees, contractors, and partners from and against any claims, liabilities, damages, judgements, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your violation of these Terms; (b) your User Content; (c) your use of the Services in a manner not authorised by these Terms; or (d) your infringement of any intellectual property, privacy, or other rights of any third party.

Either party may terminate this agreement at any time. You may delete your account at any time from your account settings, which will permanently remove your stored documents. NoteOCR may suspend or terminate your account immediately and without prior notice if we determine, in our sole discretion, that you have violated these Terms, engaged in fraudulent activity, or posed a risk to the security or integrity of our platform. Upon termination, your licence to use the Services ceases immediately. Unused page credits are non-refundable upon voluntary account closure. Sections relating to intellectual property, indemnification, limitation of liability, and governing law shall survive termination.

NoteOCR reserves the right to update or modify these Terms at any time at our sole discretion. When we make material changes, we will notify registered users via email and update the (Last Updated) date at the top of this page. We may also display a notice within the platform. Your continued use of the Services following the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Services and may close your account.

These Terms and any disputes arising out of or relating to them or the Services shall be governed exclusively by the laws of Switzerland, without regard to its conflict-of-law rules. Any dispute that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts located in Zug, Switzerland. Before initiating formal proceedings, both parties agree to attempt in good faith to resolve any dispute within 30 days by contacting support@noteocr.com. Nothing in this section prevents NoteOCR from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NoteOCR and supersede all prior agreements, representations, and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. NoteOCR's failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right. You may not assign or transfer your rights or obligations under these Terms without NoteOCR's prior written consent. NoteOCR may assign its rights freely as part of a merger, acquisition, or sale of assets. These Terms do not create any partnership, joint venture, or employment relationship between you and NoteOCR.